Work
Selected Work
Scale & Reliability
E-File Transmission Engine
Zero build failures across 28M+ sessions during the most compressed deadline window in tax software.
28M+
Sessions per filing season
67K+
Unique preparers served
100%
DC file build success rate
Product Intelligence
Authentication & Login Intelligence
Turned dormant telemetry into actionable product decisions — surfacing MFA gaps, recovery drop-off, and filing-season load patterns across 65K+ preparers.
25M+
Login events analyzed
22%
MFA adoption surfaced
32%
Password recovery conversion
Mission-Critical Infrastructure
Print & PDF Subsystem
10+ years owning the last mile of every tax return — then making a decade-old black box observable with cloud telemetry.
34M+
Documents printed per quarter
70K+
Preparers served
8M+
Client returns per quarter
Platform Modernization
Customer-Facing Site Modernization
Migrated two high-traffic customer sites off WordPress and a deprecated IE rendering engine — without breaking a decade of existing installations in the field.
<200ms
Page load (from 1–3s)
650K+
Preparers on updated platform
1M+
Daily requests migrated